020 8874 2234 | info@mr-resistor.co.uk FREE DELIVERY (ORDERS OVER £50 ex VAT - ONLINE ONLY)
0

 

COVID-19 FAQS

Dear Customers, as we navigate this uncertain time, we want you to know we're doing all we can to keep our staff and customers safe. Mr Resistor is open, and we're working hard to ensure deliveries continue as usual. We've put new measures in place to keep our warehouse staff safe, including heightened hygiene processes and social distancing. You can continue to contact us via email or telephone. Please know we're doing everything we can to help with your orders as quickly as possible, and we'll keep this page updated with the latest information.

FAQs

Updated 15/04/2021

Can I order online?

Yes, you can still order online as normal and we can still deliver as soon as we can.

Can I collect my order?

Yes, you can collect your order from the Wandsworth branch.  The collection point is at Bendon Valley, SW18 4LZ. The rear of the building. Orders placed will be available the next day for collection.

Monday to Friday          8.30am - 5.30pm
Saturday                       8.30am - 1.00pm
Sunday                          Closed

Collections at our Fulham Branch is at the side of the building.  Orders placed will be available the next day for collection.

Monday to Friday          8.00am - 5.00pm
Saturday                       8.30am - 1.00pm
Sunday                          Closed

Are your showrooms open?

Yes our Showrooms are both open.

Can I contact your sales department?

Yes, calls and emails are still being taken by our sales team.

We currently have limited staff, if your call is not answered right away, feel free to email info@mr-resistor.co.uk and your enquiry will be dealt with as soon as possible.

Can I contact your lighting design department?

Yes, calls and emails are still being taken by our design team and all enquiries will be answered asap. We offer Zoom, Skype or phone consultations. 

Email design@mr-resistor.co.uk and your enquiry will be dealt with as soon as possible.

Can I contact your technical department?

Yes, calls and emails are still being taken by our technical team.

We currently have limited staff, if your call is not answered right away, feel free to email technical@mr-resistor.co.uk and your enquiry will be dealt with as soon as possible.

What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?

Our teams, carrier partners and customers' health and safety is our number one priority. In our warehouses, showrooms and offices, we've increased our hygiene regimes to ensure that hand washing and deep cleaning are much more frequent.